5 Easy Steps to Enhancing Your Security Guard Service
When property managers hire security guard companies they have a picture in your mind of exactly what their contract security force will look like, but also often what they get isn’t what they pictured. What we have discovered is that most security guard businesses are capable of supplying the support that property managers want, but also often do not due to a lack of continuing quality management procedures.
Security guard businesses are unlike any vendor a property manager usually hires. If you hire a painter, you are able to see whether they are doing their tasks by looking at the walls. However, when you hire a security guard company, how often can you determine whether the guard company is doing their job including running background checks and drug screenings, providing good training for your own guards, and effectively monitoring and supervising your defenses. In most instances they probably are, but it is important to implement a system of verification and quality management to make sure that issues associated with the deficiency of doing these tasks don’t start to occur.
In this guide we will talk five (5) simple steps to improving your security guard service and achieving everything you imagine as your ideal warehouse security guard.
Display Your Guards Qualifications
In many states, guards are mandated to have a predetermined level of training before they can start working as security guards. If your condition is among these states, make sure your security guard company is compliant.
If you’re in a state where there are no state requirements for shield certificate, then investigate the sort of training that is being supplied by your security provider and inquire does it seem adequate.
Additionally, is the security guard firm performing background and drug screenings on all of your defenses until they send them to your property? If they are, they ought to be supplying you with verifications. Otherwise, why?
Another excellent method to display whether the guard is a fantastic match for your house is to conduct a short”interview” to get a feel for the guard and to describe your expectations. This initial conversation can tell you a good deal about what to expect from that guard and it provides you a chance to ask another guard if you feel it is necessary.
Evaluate Guard Training
Although most security guard businesses have a very thorough orientation that introduces each guard to the company itself, in several circumstances the guard’s orientation to his assigned land isn’t as complete. We call the orientation for the assigned land”Site Specific Training”. Learn What your website specific training looks like:
• Can it occur at your premises?
• Who does the training?
• Just how long is each new officer educated?
• Just how long can the security firm double lender? (Double banking is the procedure for having a veteran guard working in precisely the exact same time as the new guard.)
• How thoroughly are your article requests clarified?
Determine the answer to each of the questions and make certain they fit with what you believe is adequate. You should even consider sitting in on your security guard company’s orientation and your website specific training to acquire an understanding of what goes into preparing a guard to work in your premises.
Guard supervision is among the main factors of very good security guard support. When security businesses provide poor oversight, there isn’t enough emphasis placed on preventing errors, problems, and complaints. Lack of oversight also removes the opportunity for the guard to understand and better understand their responsibilities. If the guards aren’t being supervised, they start to feel their job isn’t significant and they start to find themselves as less of a region of the security group. When guards don’t feel as part of your group it generally contributes to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Based on the arrangement of your contract, on-site supervisors might not be included. If your contract doesn’t demand onsite oversight, how can your security guard firm remotely supervise its guards? Outside the Standard security firm field supervisor spot checks, the two methods of distant oversight that prove most successful are: Officer Check-Ins
If your guards are required to make rounds of your premises, then a system for monitoring them while on duty is essential. Officer Tour Tracking Systems provide a distant means of monitoring the guards while they are in your premises. These monitoring systems permit the security guard company to monitor the log and time the action of the guards while they are making rounds to several areas in your premises. Most Officer Tour Tracking Systems can create reports which enable the security guard firm to quickly acquire an understanding of whether the guard is making rounds. The property manager also needs to be given with an updated version of these reports.
Along with Officer Tour Tracking systems, we have discovered that using a system for guards to check in frequently with the security guard provider provides a method of earning certain each guard is secure and alert. By having guards check-in frequently together with the security guard company, at least each 30 minutes, guards believe their safety is important and being awake and attentive is an important part of their job.
Inspect Your Guards
After hours inspections of your defenses are almost always great ways of finding out exactly what is occurring with your security as you aren’t there. During these inspections, make sure to ask your security guards questions about their duties and responsibilities to make sure they know their tasks. In reality, we suggest getting your security guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) with a certified security adviser as part of your continuing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing exactly that. Bear in mind, when selecting a security adviser be confident the adviser isn’t really a security guard company. If so, your audit is sure to turn up issues with your current security guard company.